Plans & billing
Billing is handled by Stripe. You manage everything (payment method, invoices, plan switches, cancellation) from the Customer Portal.
What your plan determines
| Dimension | What it covers |
|---|---|
| Monitors | The maximum number of monitors in the organisation. Paused monitors still count toward the cap. |
| History retention | How long we keep each monitor's check history. Higher plans retain more. |
| Scheduling priority | Higher plans get higher priority in the adaptive scheduler, so their checks run more promptly. |
Exact numbers per plan are on the pricing section of the landing page.
Upgrades, downgrades, switches
Plan changes go through Stripe, which follows its standard behaviour:
- Upgrade: takes effect immediately; Stripe prorates the difference.
- Downgrade / cancellation: takes effect at the end of the current billing period — you keep your current plan until then.
Cancellation
Cancellation is end-of-period — you keep access until the end of the billing cycle you've already paid for. To cancel:
- Open
Settings → Billing → Manage subscription. - Click
Cancel planin the Stripe portal. - Your organisation moves to the Free plan on the renewal date. Your monitors are paused (not deleted) and the oldest ones are resumed automatically up to the free-plan cap — you can swap which ones stay active from the dashboard.
Invoices & receipts
Every invoice is emailed to the billing contact and stored in the Customer Portal. You can update the billing email, VAT number, and billing address there too.
How limits are enforced
- Monitor cap: the API and UI both reject monitor creation when you're at the limit, with a clear error (HTTP
422). A bulk import that would exceed the cap is rejected in full — nothing is created. Resuming paused monitors is capped the same way: you can never have more active monitors than your plan allows. - Residential proxy usage: we track bytes routed through the residential proxy per organisation for cost control. This never blocks your checks.
Free plan
New organisations start on the Free plan at no cost: 10 monitored URLs, unlimited checks (best-effort frequency), all alert channels, and no payment method required. The Free plan never expires. To monitor more URLs and get priority checking plus longer history, choose a paid plan from Settings → Billing.